EvolveUpNexta - IT Education & Programming Courses

Information We Collect

When you interact with EvolveUpNexta, we collect information that helps us provide better educational services and maintain our platform effectively. This happens in several ways during your journey with us.

                                Personal Information You Provide
                            
                                    Your name, email address, and phone number when you sign up for
                                    courses
                                
                                    Educational background and career goals you share during
                                    enrollment
                                
                                    Payment information processed through secure third-party
                                    providers
                                
                                    Messages and feedback you send through our contact forms or
                                    support channels
                                
                                    Project submissions, assignments, and other educational content
                                    you create

Information Collected Automatically

Our website and learning platform automatically collect certain technical information to improve functionality and user experience. This includes your IP address, browser type, device information, and how you navigate through our site.

We also track course progress, time spent on lessons, and quiz results to help personalize your learning experience and provide better educational recommendations.

How We Use Your Information

Your information helps us deliver quality IT education and maintain a supportive learning environment. We take this responsibility seriously and use your data purposefully.

Course Delivery: Managing your enrollment, tracking progress, and providing personalized learning paths

Communication: Sending course updates, important announcements, and responding to your questions

Platform Improvement: Analyzing usage patterns to enhance our educational content and user experience

Administrative Tasks: Processing payments, maintaining accounts, and handling technical support

Career Services: Connecting you with potential employers and job opportunities when you opt in

We never use your personal information for unauthorized marketing or sell your data to third parties. Our focus remains on supporting your educational goals and career development.

Data Sharing and Third Parties

We work with trusted partners to deliver our educational services, but we're selective about who gets access to your information and why.

                                Service Providers We Work With
                            
                                    Payment processors for secure transaction handling
                                
                                    Cloud hosting services for platform infrastructure
                                
                                    Email service providers for course communications
                                
                                    Analytics tools to understand how students use our platform
                                
                                    Career placement partners when you explicitly consent to job
                                    matching services

These partners operate under strict data protection agreements and can only use your information for the specific services they provide to us. We regularly review these relationships to make sure your privacy remains protected.

In accordance with Taiwan's Personal Data Protection Act, we ensure all data transfers meet local regulatory requirements. We may also share information when required by law or to protect the safety of our students and staff.

Your Privacy Rights

You have significant control over your personal information. Understanding these rights helps you make informed decisions about your data.

Access Rights: Request copies of the personal data we hold about you

Correction Rights: Update or fix any incorrect information in your account

Deletion Rights: Request removal of your personal data, subject to certain limitations

Portability Rights: Receive your data in a structured, commonly used format

Objection Rights: Opt out of certain data processing activities

Restriction Rights: Limit how we process your information in specific circumstances

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond within 30 days and guide you through the process. Some requests might take longer if they're complex, but we'll keep you informed.

Keep in mind that certain information may need to be retained for educational records, legal compliance, or legitimate business purposes even after you request deletion.

Data Security Measures

Protecting your information is fundamental to everything we do. We've implemented comprehensive security measures that reflect current best practices in data protection.

Technical Safeguards

SSL encryption for all data transmission between your device and our servers

Regular security audits and vulnerability assessments

Access controls that limit staff access to information on a need-to-know basis

Automated backup systems with encrypted storage

Multi-factor authentication for administrative accounts

Organizational Measures

Our team receives regular training on data protection principles and privacy best practices. We maintain incident response procedures to quickly address any security concerns that arise.

While we implement strong security measures, no system is completely immune to threats. We encourage you to use strong passwords, keep your login credentials private, and notify us immediately if you suspect any unauthorized access to your account.

Data Retention and Deletion

We keep your information only as long as necessary to provide educational services and meet our legal obligations. Different types of data have different retention periods based on their purpose.

                                Retention Periods
                            
                                    Course Records: Maintained for 7 years after
                                    completion for credential verification
                                
                                    Financial Information: Kept for 5 years as
                                    required by Taiwan tax regulations
                                
                                    Marketing Communications: Until you
                                    unsubscribe or request removal
                                
                                    Technical Logs: Automatically deleted after 12
                                    months
                                
                                    Support Correspondence: Retained for 3 years
                                    for quality assurance

When data reaches the end of its retention period, we securely delete it from our systems. You can request early deletion of certain information, though some records may need to be kept longer for legitimate educational or legal reasons.

If you close your account, we'll delete your personal information according to these schedules, while preserving anonymized learning analytics that help us improve our educational programs.

International Data Transfers

Some of our service providers operate outside Taiwan, which means your information might be processed in other countries. We ensure these transfers meet strict protection standards.

When we transfer data internationally, we use approved mechanisms such as standard contractual clauses or work with providers who maintain adequate data protection certifications. This ensures your information receives the same level of protection regardless of where it's processed.

All international transfers are documented and regularly reviewed to maintain compliance with Taiwan's data protection requirements and international privacy standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our platform. You have control over these technologies.

Essential Cookies: Required for basic website functionality and security

Performance Cookies: Help us understand site usage and identify areas for improvement

Functional Cookies: Remember your preferences and enhance your user experience

Learning Progress Cookies: Track your course progress and save your place in lessons

You can control cookie settings through your browser, though disabling certain cookies might affect website functionality. We don't use cookies for targeted advertising or share cookie data with advertising networks.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through multiple channels.

You'll receive email notification of important updates, and we'll post prominent notices on our website. For major changes that affect how we handle your information, we may request your explicit consent before implementing new practices.

We encourage you to review this policy periodically to stay informed about how we protect your privacy. The effective date at the top of this document shows when the current version was last updated.